Returns & Refunds

LaCremeBDSM wants you to be completely satisfied with your purchase!

We understand that with anything you purchase online, returns are sometimes a necessary process. If you find that you need to return an order please review the details of our return policy below carefully, and please don’t hesistate to contact us if you have any questions!

How To Arrange A Return, Refund Or Exchange

Before anything! Please contact us via our contact us form or send us an email to returns@lacremebdsm.com describing the nature of your return. We will contact you within 24 hours to make arrangements.

If your order is damaged or defective, please don’t hesistate to contact us! We will promptly arrange a full refund or replacement of the goods upon the items return.

Please also include your Order Number and Contact Information.

When making a return, please place the items you wish to return into the box they arrived in or similar and send it back to us via post

La Creme Catalogues SLU
Avda de Mijas 14
Fuengirola
29640
Málaga, Spain

The refund to your original payment method will be made when your return is processed in our warehouse. Shipping & Handling is non refundable.

Please ensure your return includes your Order Number and Contact Information so that we can successfully process your return

For a more detailed look at our Returns and Refunds Policy please see below.

Returns and Refund Policy

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased within the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase (Order Number)

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: returns@lacremebdsm.com

By visiting this page on our website: https://lacremebdsm.com/about-us/contact-us/

Send the product with its original packing and the receipt or proof of purchase (Order Number), to:

La Creme Catalogues SLU
Avda de Mijas 14
Fuengirola
29640
Málaga, Spain

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss or damage to the products during shipping, both to and from LacremeBDSM.

Damaged Items

If you received a damaged or defective product, please notify us immediately for assistance.

Sale items cannot be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: returns@lacremebdsm.com

By visiting this page on our website: https://lacremebdsm.com/about-us/contact-us/

X