Shipping & Handling

Everything you need to know about shipment & handling of your order.

We know you want your order as quickly as possible. All adult products shown on our website are in stock and ready to distribute; so once payment is received we will ship your order as soon as possible!

Orders received before 5pm (GMT+1), Monday through Friday, are generally processed the same day. In the unlikely event that a stocking error has occured and your orders is out of stock we will contact you within 48 hours to arrange an exchange or full refund of your order. Delivery time may vary but please allow up to 7-14 working days for your order to arrive

Please be aware that delays may be experienced with your local customs and in the unlikely event that your order is seized by customs we will not be liable and cannot refund or exchange for the loss of your order.

Discreet Packaging

Your privacy is important to us – that’s why your order will be sent to you in plain, unmarked packaging. The name “LaCremeBDSM” will not appear on any of the packaging and there will be absolutely no reference to the contents of your order on the exterior of your packaging.

Rest assured we value your privacy and confidentiality. We will not compromise your privacy by allowing others to see what you have purchased from LaCremeBDSM, so you can order with confidence!

Discreet Billing

Like your packaging, your billing is just as important to us. All information from this site or orders placed by you will be discreetly and confidentialy handled. You will not be contacted unless there is a problem with your order or you have opted to receive our newsletters nor will we divulge any of your details to a third party organization.

For your privacy, any payment statements will not mention or include any references to “LaCremeBDSM” nor the products you have purchased. Instead “La Creme Cat” will appear on your bank statements and absolutely no mention of adult products will be displayed or shared.

You can rest assured that we will protect your privacy and that your order will be shipped discreetly, not include references to “LaCremeBDSM” or any adult products or services.

Free Shipping & Handling

We offer to ship your order at no extra charge on orders of £50 and over. Orders will be shipped through standard delivery.

Please allow 7 to 14 working days for delivery of your order.

EU & UK Delivery

At LacremeBDSM we can deliver your products to anywhere within the EU and the United Kingdom.

Whilst we can assure you your order will be shipped within a few days, delivery time may vary once your order is passed to your countries local carrier but we expect it to be with you within 7-14 working days.

Delivery to the Scottish Highlands and offshore UK islands may take longer.

Please note: we can only deliver to the countries listed below.

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia (Slovak Republic), Slovenia, Spain, Sweden and the United Kingdom

All orders placed to countries not on this list will be cancelled and refunded.

It is your responsibility to ensure that any items purchased are legal in the country of delivery. In the unlikely event your order is seized by customs we will not be liable and cannot refund or exchange for the loss of your order.

International Delivery

Due to licensing restrictions we cannot accept orders from, or deliver to, countries from outside of Europe and the UK.

Orders placed to countries outside of these areas will be cancelled and refunded.